Got an amazing and immediate response from SD.
Actually, I got: three emails and one phone call. I was on location all day working on a short documentary so I missed all of it.
But here is what happened:
1. They were aware of the issue.
2. They issued an RMA so that we could return the 552 whenever we're not using it.
3. Someone else (very nice) called saying not to send it back because they were working on a proper fix and they'll let us know when the fix is ready.
4. That same very nice person e-mailed a follow up.
WOW. Sound Devices (the company rocks).
More on the mixer should be said. While we were worried what would happen to it cosmetically over the course of several years, the rest of the mixer (all the important bits) has been a real joy to use.
- SVEN has become increasingly comprehensible, though I have not needed to rely on him at all during shooting.
- There has been some criticism regarding the 442's returns. I don't recall how I felt about those, having spent most of my time with a 302 before this. However, I can say that the 552's returns are wonderful. We're mostly using the 10-pin hirose cable Sound Devices sells to connect the mixer to the camera, and the quality was good and the levels were easy to match.
- The layout continues to impress. Everything is so well placed, and the fact that some functions take two simultaneous switch toggles is wonderful because it's almost impossible to change an important setting by accident. Every important function took no time to memorize and while I continue to gush with praise, it's warranted; this thing is such a joy to use. You don't have to think about much and it gets the work done.
Oh, and battery life remains impressive. Again I don't remember the 302, but compared to the FP33 that we had rented a week prior to taking delivery of the 552 (ouch)... well it's night and day.
I'm not very pleased with the Mixer Case from Porta Brace, but that's another story altogether.